BuzzKit
Empower Your Sales, Marketing, Social Media, Communication and Productivity on One Seamless Platform!
Sales
1. AutoLead Capturing
- B2B Integration
- Mail to Lead
- Social Media Integration
- API's
- Webform to Lead
- Call to Lead
- Google Integration
2. Enquiry / Lead Management
- Create customized fields
- Auto assign lead
- Lead enrichment
- Lead activity tracking
- Lead scoring
- Click to call / SMS / Mail / WhatsApp
- Hidden fields / masking to protect lead's confidential information
3. Pipeline Management
- Create customized pipelines and stages
- Visual pipeline to drag and drop leads across stages
- View estimated revenue each month
- Track lead's progress through stages
- Filter leads based on expiry dates, closure dates, sales executive, etc.
4. Sales Goals
- Define sales goals based on conversions / invoices / pipeline
- Assign sales targets to user / team
- Track users' / teams' progress on targets
- Define multiple targets based on revenue / number of closures, etc.
- Filter goals based on currency, pipeline stages, or products
5. Quotations, Invoices, Payments & Ledger
- Create/Clone/Print/Download quotations, invoices & payment receipts in seconds
- Set reminders/notifications for due quotations/invoices
- Customize themes, labels, notes — everything
- Convert quotations to invoices in one click
- Share via SMS, Mail, WhatsApp
- Accept online payments
- Supports multiple branches
- GST compliant
- Track all history including customer actions (viewing / accepting / requesting revision)
- View / Print customer ledger
Marketing
1. Campaigns
- Event Triggered Campaigns
- Run a sequence of activities when an event is triggered
- Scheduled Campaign
- SMS / Mail / Voice Campaigns
- Advance Campaigns
- Webform to Ticket
- Group Based Campaigns
- Google Adwords Campaign
2. Landing Pages
- Drag & Drop landing pages
- Predefined Templates
- SMS / Mail / Voice Integration
- Multi Currency Support
- Personalized Landing Pages
- Landing Page Tracking
- Host on Self Domain
3. Webform
- Embed Web Form
- Use as Pop-up
- Drag & Drop Web Forms
- Predefined Templates
- Web Form to Ticket & Order
- Web Form to Order
- Personalized Web Form
- Web Form Tracking
- SMS / Mail / Voice Integration
- Host on Self Domain
4. Digital Campaign
- Simple tools to run performing ads on Google/Facebook
- Designed to suit users with minimal marketing experience
- Uses AI to determine audience, platform, and messaging
- Pre-created audience and automated content for faster publishing
5. Email Integration
- Integrate your mails with BuzzKit
- Send and receive mails from your kit id to your enquiries/leads
- Automated lead/enquiry mapping
- Automated lead creation and assignment
- Track each mail open
- Track each link open in mail
- Unlimited rich text templates
- Personalize mails with leads' details
- Perform actions like creating tasks/appointments/tickets or sending mail for parsing
6. Social Media Integration
- Integrate Facebook pages and Facebook forms with BuzzKit
- Capture all digital and social media leads through web forms
- Auto lead capturing
- Auto lead creation and assignment
- Triggered SMS / Mail / Connect to Agent
- Campaigns on lead creation
- Integration link with YouTube, Twitter & Instagram
7. Private Short URL
- Unlimited Visit
- Used in SMS Tracking
- API's
- Dynamic Destination URL
- Customer Domains
- SSL Certification
Lead & Customer Engagement
1. Cloud Telephony
- Unlimited Customized IVR Flows
- Real Time Personalization in Voice
- Multilingual Voice Support
- Call to Ticket & Lead
- Virtual Call Center
- SMS / Mail Integration
- API's
- Voice Broadcast
2. Online Meeting
- Seamlessly organize one-on-one meetings with your prospects.
- Host engaging webinars to showcase your expertise.
- Collaborate with your clients effortlessly.
- Record meetings for future reference.
- Chat, take notes, and share screens/documents during the meetings.
- Set up recurring meetings, making scheduling a breeze.
- Create public webinars to boost your brand visibility.
- Customize registration forms for a personalized experience.
- Restrict participants based on your criteria.
3. Chatbot
- Engage customers instantly with AI-driven chatbots across web and WhatsApp.
- Automate follow-ups, tasks, appointments, and pipeline movements.
- Send real-time SMS, emails, voice messages, and webhook notifications.
- Use smart triggers to launch different bots based on user behavior or inputs.
- Boost brand presence and customer loyalty with personalized chatbot experiences.
4. Task & Appointment Management
- Customized Follow ups
- Assign a Task to Individual
- Assign Meeting to Individual
- Assign a Meeting to Group
- Collaborate by adding comments / files to tasks
- Track Result of Each Task
- Track Result of Each Appointment
5. Docs Library
- Store files, documents, and resources right within BuzzKit.
- Seamlessly integrate these files into your BuzzKit CRM workflow.
- Stay productive, even when you're on the go.
- Access your catalogs, presentations, price lists, logos, and more from anywhere, anytime.
- Eliminate the need for constant back-and-forth between your desktop and CRM.
Customer Service
1. Ticket Management
- Multilingual Support
- Mail to Ticket
- Call to Ticket
- Webform to Ticket
- Customized Feedbacks
- Ticket Dispatch Automation
- Event Based Notification
- Custom SLA
- Custom Roles
- Detailed Report
Team Productivity
1. Field Force Management
- Real Time Location tracking
- Shifts / Roaster / Attendance / Leave management
- Rules to manage any kind of field agents
- Appointment management
- Expense Claim Management
- Custom forms for check-in/sign in
- Geo verified sign in / meetings
- Team Collaboration / Comments for meetings
2. Elevate Collaboration with Team Chat
- Chat, voice call, and video call with your colleagues effortlessly.
- Create dynamic groups for Branches, Territories, and Teams.
- Conduct group chats, calls, and video meetings.
- Reach your entire team with one-to-many broadcasts.
- Have full control over user permissions.
- Share documents, contacts, location, audio, videos, and more.
- Seamlessly exchange leads, inquiries, tasks, appointments, and events.
- Access call and video recordings for a comprehensive overview.
- Automate repetitive tasks and event reminders with bots.
- Create public groups to broadcast company announcements.
3. Workflows
- Workflows are a series of operations you follow to achieve a specific objective.
- They are often time-critical and must be executed in a defined order.
- Manual execution across teams or departments can lead to chaos and delays.
- Workflow failures cause productivity loss and poor business decisions.
- BuzzKit's visual drag-and-drop interface simplifies workflow creation.
- Multi-step workflows can be built, automated, and reused effortlessly.
- Results from earlier steps can be used to drive actions in later steps.
- Over 100 CRM events can trigger workflows automatically.
- Custom schedules and webhooks allow tailored workflow actions.
- Logging and condition-based execution reduce manual intervention.
- Say goodbye to chaos—let automated workflows handle the process for you.
4. Mobile Application
- Track Field Staff
- Lead Management
- All Call Tracking
- Notification
- Track field staff's location
- Set on field/off field to enable/disable tracking
- Get real time location reports
- Get historic location reports
5. Staff Time Tracker
- Monitor your employees from anywhere
- Automated tracking for remote/distributed teams
- Track Apps, URLs & Offline Time
- Capture auto screenshots of employees screens
- Offline tracking
- Shift scheduling
- Get employee attendance
- Be notified if a user goes on a long break
- Be notified if a user logs in late
- Be notified if a user works less than required
- No more time wastage by employees
- Customize unproductive apps & know how long employees spent on these apps
Tools
1. Control Access & Activities with Roles
- Use predefined roles or create custom roles for your staff
- Hierarchy allows to control access of records
- Permissions to allow / disallow almost all activities
- Granular control over each entity and activity
- Visual drag and drop hierarchy
- Audit user's activity (coming soon)
2. WhatsApp Messenger
- Connect with over 2 billion users worldwide on their favourite platform
- Integrate WhatsApp Business API
- Import contacts
- Send and receive free chat messages during Customer Care window
- Create multilingual templates
- Send notifications outside customer care window
- Multi-user support
- Automated replies
- Automated lead/enquiry mapping
- Automated lead creation and assignment
- Send auto prompts to users to extend customer care window
- Create auto chat at various lead activities (e.g., conversions, task completion, ticket resolution)
- Bulk messaging broadcast
- Chatbot integration
3. WhatsApp Automation
- Create automation rules based on user details / message
- Reply via text, image, doc, video, snippet or template on WhatsApp
- Create and run a sequence of activities when a user initiates chat
- Send SMS / Mail / Voice / Run webhook
- Capture user's input in lead details
4. WhatsApp Commerce
- Sell products/services directly via WhatsApp without requiring a separate website
- Let users browse and order directly within WhatsApp
- No login required for customers to complete purchases
- Upload BuzzKit products and services to WhatsApp (coming soon)
- View customer orders from WhatsApp interface
- Set up payment methods for WhatsApp orders
- Automate flows for cart submission, abandonment, and order processing (coming soon)
- Deliver smooth and fast checkouts within WhatsApp
- Capitalize on WhatsApp's growing popularity for eCommerce
5. SMS / Mail / Google Business Messaging
- Personalisation
- Scheduling
- Pre-defined Templates
- Tracking
- API's
- Flash / Unicode
- SMS to WhatsApp, Mail, and call
- SMS with Insta Connect